Libraries often try to fix internal knowledge gaps by selecting a new platform, or they may have a tool selected for them at the institutional level – a wiki, a SharePoint site, a ticketing system. But tools don’t retain knowledge; practices do. This session reframes knowledge as shared infrastructure and focuses on how libraries can build sustainable Knowledge Management (KM) cultures across tools and library types and sizes. Topics will include documentation, communities of practice, onboarding and cross‑training, incentives for knowledge sharing, expertise directories, and other approaches that support continuity and innovation without mandating a single tool.
At the end of this session, participants will be able to:
- Differentiate tools from practices in Knowledge Management (KM)
- Identify incentives that make KM stick, as well as potential challenges
- Develop a starter KM framework appropriate to their library's size and capacity
This session fits the conference theme by exploring how a sustainable KM approach can reduce occupational stress and improve continuity by supporting staff expertise and building a culture of knowledge sharing.
